Shipping & Returns Policy
Returns Policy
At Car Care Market, we want you to be completely satisfied with your purchase. Here's what you need to know about our returns:
Return Eligibility
- Returns accepted within 5 days of delivery
- Items must be new and unopened
- Original packaging must be intact
- Proof of purchase required
Non-Returnable Items
- Used or damaged products
- Opened chemicals or liquids
- Products altered in any way
- Items without original packaging
Refund Process
- Contact us with your order number and return request
- Receive return shipping instructions
- Send items back in original condition
- Refund will be processed upon inspection
Refund Timeline
- Processing time: 3-5 business days
- Bank processing: 10-14 business days
- Total refund cycle: up to 4 weeks
*Note: Return shipping costs must be paid by the customer.
Shipping Information
Delivery Coverage
- Available throughout UAE
- International shipping available for select products
- Some restrictions apply for certain chemical products
Shipping Rates
- Based on package weight (rounded up to nearest pound)
- Multiple shipping options available
- Rates displayed at checkout
- Free delivery available for orders above AED X (within UAE)
Delivery Timeline
- Estimated delivery dates shown at checkout
- Timeline varies based on:
- Product availability
- Shipping method selected
- Delivery location
Track Your Order
- Tracking number provided via email or Whats App only for orders sent by Courier Companies
- Contact our support team for assistance
- For any questions about shipping or returns, please contact our customer service team.
We used NAS Express Couriers LLC, the standard shipping rates charged by the courier are from AED 35 to AED 100 depending on the shipping weight and number of cartons. Free Shipping is provided on orders above AED 500.